Refunds & Returns

Last updated: March 21, 2024

Thank you for shopping at Evoke Decals.

If, for any reason, you are not completely satisfied with a purchase I invite you to review our policies below on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Order cancellation

Due to the nature of our decals being “made to order” we will only accept cancellations up to 6 hours after your order has been placed.

Please submit your cancellation request promptly at https://evokedecals.com.au/contact

Change of mind returns

Sorry, as my decals are made to order I do not offer “change of mind” returns.

Item not received

My guaranteed delivery time is 60 days (not including an initial 2-5 day processing period). If you have not received your item by this deadline please contact me promptly* so that I can assist you in finding out what has gone wrong.

Evoke Decals will not issue a refund if:

  • Your order does not arrive due to factors within your control (eg. you provided the wrong shipping address)
  • Your order does not arrive due to circumstances outside my control (eg. natural disasters, not cleared by customs etc)

* You can submit a refund request through the contact page for non-delivery within 15 days after the guaranteed time for delivery has expired (60 days, not including initial 2-5 day processing time). After the 15 days has elapsed Evoke Decals is no longer liable to provide you with a refund on non-delivery.

Wrong item received

I am sorry that the wrong item has been delivered to you. I take the utmost care to ensure that I process orders correctly and that you get exactly what you ordered.

Please contact me so that I can assist you in finding out what has gone wrong and, if necessary, arrange a return, reshipment or refund.

Evoke Decals will not issue a return if:

  • The decal you received matches the decal you ordered from this website
  • You have changed your mind about the particular decal you ordered, or desire the decal in a different colour, size or variation.
  • The decal has minor differences, such as colour hue, minor design differences, minor sizing differences etc.

* You can submit a return request through the contact page within 75 days of ordering the item. After the 75 days has elapsed Evoke Decals is no longer liable to provide you with an option to return the item.

Item received damaged

I am sorry to hear that your decal has arrived with damage. Evoke Decals takes great care in ensuring your items are well packaged and will arrive at your door in the condition it left my studio in.

Please contact me so that I can assist you in finding out what has gone wrong and, if necessary, arrange a return, reshipment or refund.

Evoke Decals may not issue a return if:

  • The courier or postal service is determined to have caused the damage, in which case we will assist to remediate with the responsible carrier
  • Damage to the decal has been caused after it has arrived at the customer’s delivery address (eg. when applying the decal)

* You can submit a return request through the contact page within 75 days of ordering the decal. After the 75 days has elapsed Evoke Decals is no longer liable to provide you with an option to return the damaged item.

Let's work together to address any issues you may have!

If you are not satisfied with your purchase or the service you received please contact me so that I can make things right.