FAQ

The vinyl that is used is thin and pliable, meaning it can mould and conform itself to different types of surfaces.

Vinyl decals are durable, permanent and waterproof and can be applied to any smooth non-porous surface such as glass, plastic or metal.

I use this vinyl as it is very high quality and long lasting. The colours are vibrant and fade-resistant, and my decals will not peel or crack.

I use Oracal’s Oratape MT95 Clear Application Tape as my transfer medium, which is used to easily apply the vinyl decal to your chosen surface.

They are also fade, peel and crack resistant, even under the hot Aussie sun.

In addition to the decal itself you will also receive:

• Detailed Instruction Sheet with Pictures
• Isopropyl Alcohol Wipe (for surface preparation)

Please refer to the instructions below. These instructions will also be included in the package with your decal.

I also have illustrated instructions and a video on my How to Apply page.

Your decal is made up of 3 layers – the white backing paper, the vinyl decal and the clear transfer tape.

1. Clean the surface where you want to stick your decal, using the included isopropyl alcohol wipe. Allow to air dry.
2. Before application place the decal on a flat surface like a table and rub firmly with a credit card or squeegee, up and down and side to side. Flip decal over and do the same on the other side.
3. From one corner slowly and carefully peel back the clear transfer tape from the white backing, ensuring that the decal adheres to the clear transfer tape. Be extra careful with parts of the design that are small and delicate. If parts of the vinyl are not sticking to the clear transfer tape, go back and repeat Step 2 on those parts.
4. Carefully position the sticker on to the desired surface. Once the vinyl sticks it will be nearly impossible to resposition it intact. Rub the sticker from one side to the other with your hand, to adhere it down and eliminate any air bubbles. Do not remove the transfer tape yet.
5. Rub the sticker firmly with a credit card or squeegee, up and down and side to side, to make sure the decal is fully adhered to the surface.
6. Slowly and carefully peel back the clear transfer tape from one corner, ensuring that the vinyl decal sticks to the surface and does not remain on the transfer tape. Be extra careful with small and delicate parts of the design. If parts of the vinyl are not sticking to the surface, go back and repeat Step 5 on those parts.
7. Step back and admire your awesome new decal!

My decals can be applied to car windows, laptops, mobile phones, tablets, glass, doors, books, notebooks, hard plastics and any other clean flat non-porous surface.

It is not recommended to apply my decals to painted surfaces as the decal may lift and damage the paint if you wish to remove it in the future.

If you wish to apply a decal permanently to a wall then go for it! It will stick fine, look great and last forever.

However, if you wish to remove the decal in the future I do not recommend it as it may lift and damage the paint on removal.

My decals are made with permanent vinyl and are generally for a single, permanent use, so they usually cannot be re-used after removal.

To remove your decal in the future, in most cases, they can be removed by picking at the edge and simply peeling off. Using a hair dryer on the decal to soften the adhesive will help this process.

For decals that have been stuck to a surface for a long time a plastic paint scraper will help to remove it.

Once the decal has been removed, clean the area with glass cleaner, degreaser or an adhesive-removing cleaner.

My name is Kate and I lovingly design and cut all my decals from my home in Brisbane, Australia.

I discovered my creative side quite late in life, and in particular I honed in on drawing silhouettes, which have a great functional use when I turn my art into decals that can displayed in a great variety of places.

I’m an animal lover so naturally my favourite designs to create are based around this theme, but you’ll find many more different and unique decals available in my store, with more being added all the time.

Making decals is my happy time and I love nothing more than relaxing while I design, cut, weed and package decals for my customers, so that you receive decals that are made with love and care.

New designs are constantly being added so come back and visit often.

To further ensure your security, my website uses state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorised use. This can be verified by the small lock icon in the address bar or status bar of your browser.

At Evoke Decals I take your privacy and security very seriously. Please view the full privacy policy here.

Your order confirmation email acts as an Invoice but please Contact Me if you require a formal copy of your Tax Invoice to satisfy ATO requirements in Australia.

However I understand that sometimes things change, so I wait a minimum of 6 hours before I start cutting each decal.

If you need to change or cancel your order you will need to get in touch with me as soon as possible, before I cut your order. The quickest way to get hold of me is by contacting me here and selecting the “Orders & Billing” option. This will ensure that your message is delivered to me promptly.

Please ensure to include your order number and to let me know, in detail, what changes need to be made.

I will then let you know, as quickly as I can, whether or not I have been able to accommodate your change or cancel request.

If you checked out as a guest please use the Order Status page or contact me to request details of any orders you have made.

I offer FREE SHIPPING for orders over $40.00 in Australia.

Otherwise, the cost of shipping will depend on the size of the decal, and where you are located.

Shipping can be calculated while viewing your cart, otherwise the shipping cost will display during the checkout process once you have entered your shipping address.

If you’re in Australia the shipping cost will range from $1.95 to $3.95, depending on the size of your decal.

In you are outside of Australia shipping will range from $4.45 to $14.95, depending on the size of your decal.

However if you would prefer a tracked package delivery please Contact Me to arrange.

Evoke Decals will not issue a refund if:

• Your order does not arrive due to factors within your control (eg. you provided the wrong shipping address)
• Your order does not arrive due to circumstances outside my control (eg. natural disasters, not cleared by customs etc)

* You can submit a refund request through the contact page for non-delivery within 15 days after the guaranteed time for delivery has expired (60 days, not including initial 2-5 day processing time). After the 15 days has elapsed Evoke Decals is no longer liable to provide you with a refund on non-delivery.

Please contact me so that I can assist you in finding out what has gone wrong and, if necessary, arrange a return, reshipment or refund.

Evoke Decals will not issue a return if:

• The decal you received matches the decal you ordered from this website
• You have changed your mind about the particular decal you ordered, or desire the decal in a different colour or variation.
• The decal has minor differences, such as colour hue, minor design differences, minor sizing differences etc.

* You can submit a return request through the contact page within 75 days of ordering the item. After the 75 days has elapsed Evoke Decals is no longer liable to provide you with an option to return the item.

Please contact me so that I can assist you in finding out what has gone wrong and, if necessary, arrange a return, reshipment or refund.

Evoke Decals may not issue a return if:

• The courier or postal service is determined to have caused the damage, in which case we will assist to remediate with the responsible carrier
• Damage to the decal has been caused after it has arrived at the customer’s delivery address (eg. when applying the decal)

* You can submit a return request through the contact page within 75 days of ordering the decal. After the 75 days has elapsed Evoke Decals is no longer liable to provide you with an option to return the damaged item.